Characteristics
- Debt management structure with respective strategies, activities, and entities
- Recording of all customer interactions
- Close monitoring of customers with a high propensity for non-compliance
- Selection of strategies, activities, and collectors
- Defining cost and service level by activity
- Negotiation, definition of payment plans, scheduling, and planning of visits
- Performance indicators associated with the recovery process
- Evaluation and monitoring of recovery strategies
- Application support for the litigation process
- Indexing of documentation to the recovery process